Privacy Policy

Your privacy and trust are important to us. The following policy outlines how One Straw Society collects, uses, discloses, and secures your personal information and reflects our best efforts to maintain this.  It explains how we collect, use and safeguard your personal information.

This document is available to the public and explains how we collect, use and disclose information, in accordance with this policy, the Personal Information and Electronic Documents Act, the Personal Information Protection Act and other relevant legislation.

Information we collect and how we use it

Personal information

“Personal information” is any information that can be used to identify (or infer the identity of) a specific person, including, for example, your name, address, birth date, gender, etc. In some cases, your computer’s IP address can be considered personal information, as it may give some indication of your geographic location.

We may ask you for personal information in a variety of ways, including website forms, surveys, mail-in forms, over the phone and in person.

There are a range of reasons why we may ask you for this information, including: to process a donation or registration; to fulfil your subscription to an email newsletter;; to invite you to events; or to provide other information about us which might interest you. We may also contact you by mail, email or phone about opportunities to donate in support of our work.

Your choice to provide us with your personal information is at your discretion. You may always elect to withhold information. In some cases, we will require your personal information in order to fulfil something you’ve asked of us. For example, when you make a donation, we’re required by law to take your full name and mailing address in order to send you a tax-deductible receipt.

Cookies and data technology

We use cookies and other technology on our websites to make them easier to use and so that we can learn about how you use them. Information collected this way may include (but is not limited to) your IP address and internet service provider, the type of web browser and operating system you used and which of our website pages you visited. We use links in our emails to track open and click-through rates to help us learn what emails appeal to you most.

In some cases, interacting with our websites, social media accounts or emails provides us with “anonymous” data, such as IP address, link clicks, page visits, the time spent on a page, etc. We use Google Analytics on our website to learn broadly where you are, when you’re using our site and what content you find most interesting. This helps us stay relevant.

We may also use third-party cookies, beacons and other storage technologies to understand what website content is most important to you so that we can measure our performance and target sponsored and unsponsored content to you on those third-party party platforms. 

Use of third parties

In many cases, we don’t actually collect and store personal information in our systems, but instead use a third party. For example, we may use Google Forms to send out a survey or Keela to provide an online registration form.

Such services have resources dedicated to maintaining security and confidentiality. These partners include:

Networks for Change Inc. (https://www.keela.co/privacy)
Google (https://policies.google.com/privacy)

Donation and credit card information

You may need to provide your credit card information to make your donation.

If you make an online donation, we won’t store your credit card information. Instead it’s collected and processed by a third-party service provider — Networks for Change Inc. (aka Keela) — which either processes your single gift or stores your data to be processed each month.

If you use a credit card to make your donation in person — Block, Inc. (aka Square) or MONEXgroup & Money Express POS Solutions— stores the data securely. 

All partners that handle payment card data must be certified as payment card industry– compliant. These partners include:

A word on fundraising

As a registered Canadian charity, we cannot do our work without the financial support of our many generous donors. We do our best to reach out to as many possible individual supporters as we can. Our donors allow us to maintain our independence.

The chance to send you an email helps us see if we’re a good fit for you when it comes to making donations. You may opt out of these communications at any time by contacting   info@onestraw.ca.

Links to other websites

Our websites contain links to websites owned and operated by other organizations. They may have their own privacy policies and terms and conditions and are not governed by this policy. We encourage you to carefully review the privacy policy and terms of use of each website you visit.

Retention of your information

Unless otherwise permitted or required by applicable laws or regulations, we will retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying CRA, legal, accounting or auditing requirements.


What you need to know about consent

By providing personal information to us, you allow “deemed” consent to the collection, use and disclosure of your information in accordance with this policy.

When you provide contact information to us for one purpose, we may contact you using that information for other areas of our work. For example, if you sign up for a workshop, we may email you about opportunities to support our work with a donation. Or, if you make a donation and provide us with your mailing address, we may also send a thank you note with updates on the work you’ve helped make happen.

We respect your right to control your personal information — please contact us immediately if you want us to stop using it in any particular way. We will fulfil your request in the timeliest way possible.

Please note: In order to adhere to Canada Customs and Revenue Agency rules, we are required to maintain donation records and are not allowed to remove this information from our internal records, even at your request.

Please also note: We may be unable to provide you with certain information or services if you do not give us specific personal information. For example, we cannot issue you a charitable tax receipt if you don’t provide your address, or send you an e-newsletter if you don’t share your email address.

Accessing, correcting and deleting personal information & updating

If you would like to stop receiving email from us at any time, click the unsubscribe link at the bottom of any of our emails (https://subscribe-can.keela.co/unsubscribe-eblast/fK4Tf42nCJtKobRp4zKZMDqLC7rosjSYqW1728094187702) or you can email info@onestraw.ca and type “unsubscribe” in the subject line.

If you would like to stop receiving physical mail from us, please email info@onestraw.ca. You can also reach us by phone at 604-493-2252.

We may not accept a request to change information if we believe that the change would violate a law or legal requirement or result in incorrect information.

Before providing you with access to your information, we may ask you for specific information to help us confirm your identity and right of access, and to provide you with the personal information we hold about you, or to make the requested changes. In some cases, applicable law requires us to refuse to provide you with access to some or all of the personal information we hold about you, or that we may have destroyed, erased or made anonymous in accordance with our legal record-keeping obligations and privacy best practices.

Please note that if you request deletion of certain information, we may not be able to provide you with certain services. We will explain the consequences of deletion at that time to assist you in your decision.

If we are unable to provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions. Such restrictions may include, for example, information about another individual that would reveal their personal information or confidential business information, or would be prohibitively costly to provide.

Ways to prevent us from collecting “anonymous” data

Our websites use cookies and JavaScript-based tracking scripts to collect the anonymous data referred to above. To stop this from happening, adjust your web browser’s “cookie,” “cache” and JavaScript settings. Please note that doing so may affect the performance of our web properties, and in some cases may completely prevent you from using some of our pages and forms.


Information we share

General

Only authorized One Straw Society staff may use your personal information, and only in a way that is consistent with the original purpose for collecting this information. We do not sell, share, or disclose your personal information to others for any mailing list. We will not disclose or transfer your personal information to third parties without your permission, except as specified in this Privacy Policy.

Your personal information may be available to the Canadian government or its agencies under a lawful order.

Email addresses

We do not sell or exchange email addresses with other organizations.

In some instances, we may promote actions or petitions on our websites in partnership with other non-profit organizations. In these cases, we give you the clear option of whether you want us to share your email with them.

Mailing addresses

We do not sell or exchange mailing addresses with other organizations.


How we keep your information secure

We take reasonable steps to protect the personal information in our custody or control using physical, electronic or procedural security measures, including firewalls and encryption, that are appropriate having regard to the nature and sensitivity of the information. We take reasonable measures to limit access to this data to authorized employees and contractors who need to know that information in order to perform, develop or improve our services.

However, please note that no security measures can offer absolute security.


Contact information

For further information or to make a complaint, please contact us by email at  info@onestraw.ca or by mail to:

3146 Beach Avenue,
Roberts Creek, BC
V0N 2W2

 

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